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I wanted to check DocuSign Notary in my developer (demo) account there I can see the Notary option,

but while testing found that the live video recording and screen sharing features are not available.

but I need to test and demonstare the full RON workflow before going to production. 
How can i enable video session and recording feature in my demo account.or any other alternative to do the same?

Hi ​@Suneer,

Welcome to the Docusign Community! We're glad you're here and happy to share our knowledge with you.

We understand your need to test and demonstrate the full Remote Online Notarization (RON) workflow prior to production, specifically enabling the video session and recording feature within your demo account. We're happy to provide guidance and clarity on this process.
While most features can be enabled in a Demo environment via customer support, configuring a Demo Notary account for RON requires assistance from a Notary Onboarding Consultant or Professional Services (ProServ). This configuration necessitates an enhanced production paid plan.

  • If you have a production account on an Enhanced plan, please open a case with Docusign Support 👉 Open a support case
  • If you have a free production account, no production account, or a production account on an eSignature Web plan, please contact Docusign Sales to discuss upgrading to an Enhanced plan 👉 Connect with our sales team

Let us know if you have questions. Here for you!

 

Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Hi ​@Suneer,

How are you? I'm checking in to see if you still have questions or need further assistance. Here if you need us! 😊

 

 

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

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