Hello, 

Thank you for reaching out here in the DocuSign Community. 

You would need to make sure that your Notary Seal and Jurisdiction has been added to your DocuSign Account.

Please view the following article that contains the steps on how to notarize once the seal has been added:

In-person Signing: https://support.docusign.com/en/guides/signing-with-notary

Remote Online Signing: https://support.docusign.com/en/guides/notary-signing-guide

Please view this article with the steps on how to add your Notary seal to DocuSign: https://support.docusign.com/en/guides/notary-user-guide-set-up-your-remote-online-notary-profile

If you’re unsure about the process or you’re not getting the desired results, please create a Customer Support case by clicking the link below:

https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Best regards, 

Nathaly | DocuSign Community Moderator