I can not get the app to open on my iPad. It won't load or keeps asking for my Touch ID over and over again and crashes. I have deleted the app a couple times, and restarted the iPad many times. What do I do to fix this? I am not impressed.

Forum|Forum|3 years ago
March 30, 2023
12 replies
534 views

Mobile

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

Our engineers have informed us that the issue where iOS users could not get past Face ID, Touch ID or Passcode should be fixed by now, please try to update your DocuSign App in the App Store, if the update does not fix your issue, please create a case with Customer Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Show previous replies

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

Our engineers have informed us that the issue where iOS users could not get past Face ID, Touch ID or Passcode should be fixed by now, please try to update your DocuSign App in the App Store, if the update does not fix your issue, please create a case with Customer Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Hi,

The Docusign app and it's TouchID / Passcode are working again. Thanks.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.