Hello ​@rvheerdt,

Thank you for reaching out to the Docusign Community! We're grateful for your question and happy to share our knowledge.

We apologize for your challenges with the Prefill Role template in Power Automate.

A common cause of this issue is that the user is not mapped correctly. To resolve, please check the article for detailed instructions 👉  Send an envelope

Let us know if you have questions. Thank you!

Regards,

Melanie | Docusign Community Moderator
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Thank You for the answer Melanie , i will check the instructions

Hey ​@rvheerdt,

Thank you for getting back to me. Sure! Feel free to let us know if you need further assistance. We're here for you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Hi Melanie,

When is use the instructions there is an extra user in the draft and the user is not replaced based on the Rol.

any thoughts?

Kind regards Richard van Heerdt

Hello ​@rvheerdt,

Thank you for getting back to me. At this time, it would be best to troubleshoot this via screen sharing. The best course of action is to open a support case so our Microsoft specialized expert can guide you through the assigning of tags or roles.  👉 Open a case in the Docusign Support Center

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Hi ​@rvheerdt,

I'm just checking in to see if you still need assistance, and we'll gladly help you with any questions you may have. Have a great day!

Regards,

Melanie | Docusign Community Moderator

Hi Melanie , i am on holliday right now i will open a case when i am back