New Voice

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Not able to create Connection on Power Automate for DocuSign

Forum|Forum|2 months ago
June 15, 2026
21 replies
943 views

I have been using DocuSign before and suddenly it has stopped working for me. Only the previously created connections exist. New connection gives 401 error.
It works fine for demo connection.

The connection does not work even without cloudflare proxy.

Best answer by Luke.Cervantes

Hello @sankalpc,

Thank you for engaging with the Docusign Community.

We acknowledge the current difficulties as connections cannot be made to the Production Docusign connector.

It appears that you have successfully raised a support case regarding this matter. This behavior stems from a known product issue that our engineering team is actively investigating. Standard procedure requires affected users to open a formal case. This allows our support representatives to log your account details and raise the priority of your request.

For other community members encountering this same issue, please submit a formal ticket through our portal: Contact Docusign Support | Submit a Help Request.

When contacting support, please cite the internal product ticket STRATEGIC-833 and provide your specific account details (Account Name, Email Address, Account ID). Our technical support team will then be able to provide you with real-time status updates on the resolution progress.

We appreciate your continued patience as our teams work toward a resolution. Please let me know if you require any further assistance in the interim.

Best regards,

Luke | Docusign Community Moderator

P

PatrickMe

Newcomer

I have the same issues.
By connections I see that all the DocuSign connections are connected.

But when I edit a Power Automate flow I get this error:

A

ABD_SRJ

Newcomer

I am experiencing the same issue. I have used DocuSign before, but it suddenly stopped working. Only previously created connections are still available. Creating a new connection returns a 401 error.
The demo connection works fine.

S

sankalpc

Author

New Voice

After a lot of back and forth emails with the Docusign support, they finally admitted there is a problem because of the change they rolled out that broke the integration.

They have raised a bug for it and are working on a fix.

L

Luke.Cervantes

Answer

Community Moderator

Hello @sankalpc,

Thank you for engaging with the Docusign Community.

We acknowledge the current difficulties as connections cannot be made to the Production Docusign connector.

It appears that you have successfully raised a support case regarding this matter. This behavior stems from a known product issue that our engineering team is actively investigating. Standard procedure requires affected users to open a formal case. This allows our support representatives to log your account details and raise the priority of your request.

For other community members encountering this same issue, please submit a formal ticket through our portal: Contact Docusign Support | Submit a Help Request.

When contacting support, please cite the internal product ticket STRATEGIC-833 and provide your specific account details (Account Name, Email Address, Account ID). Our technical support team will then be able to provide you with real-time status updates on the resolution progress.

We appreciate your continued patience as our teams work toward a resolution. Please let me know if you require any further assistance in the interim.

Best regards,

Luke | Docusign Community Moderator

T

TERENA

Active Voice

Hi everyone,

Is there any update on this issue? I cannot create new connection in my flow

Thank you.

S

Shippers

Newcomer

Is there any update to this? Its gone quiet and the issue is posing us quite a problem at the moment.

S

soflabuilds

Newcomer

How has this issue not been resolved yet? This has to be a high priority fix. The power automate connector is heavily relied upon.

T

Tiger

Newcomer

Hi Any update on this issue ? please , need to addresses ASAP .

L

Luke.Cervantes

Community Moderator

Hello Everyone,

@PatrickMe @ABD_SRJ @TERENA @Shippers @soflabuilds @Tiger

Thank you for engaging with the Docusign Community.

We acknowledge the current difficulties as connections cannot be made to the Production Docusign connector.

This behavior stems from a known product issue that our engineering team is actively investigating. Standard procedure requires affected users to open a formal case. This allows our support representatives to log your account details and raise the priority of your request.

For other community members encountering this same issue, please submit a formal ticket through our portal: Contact Docusign Support | Submit a Help Request.

When contacting support, please cite the internal product ticket STRATEGIC-833 and provide your specific account details (Account Name, Email Address, Account ID). Our technical support team will then be able to provide you with real-time status updates on the resolution progress.

We appreciate your continued patience as our teams work toward a resolution. Please let me know if you require any further assistance in the interim.

Best regards,

Luke | Docusign Community Moderator

M

Many Rivers

Active Voice

Is there any update to this? We have just noticed the issue on our end. We have been using docusign integration in our power automate flow for a while and apparently the last time we received a successful trigger of envelope status changes was on 12 June 2026. It has been causing quite a lot of issues now. Thanks

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