Error connecting Docusign platform to D365 CRM

Hi ​@GiovannaR.,

Thank you for reaching out, and welcome to the Docusign Community! We understand the disruption caused by the error message you encountered when connecting your DocuSign account to the Dynamics 365 CRM developer environment.

Upon checking, your issue is related to a previously reported Bug 👉eSign PROD: Users may experience errors with the Docusign for Microsoft Dynamics integration (DIRCA-3127) . But the good news is, this bug has already been resolved.

We apologize and appreciate your patience. 

If my response has addressed your inquiry, please consider selecting it as 'Best Answer' ✅ to mark this topic resolved.

Let us know if you still need further assistance. 😊

Regards,

Melanie | Docusign Community Moderator

Hello ​@Melanie.Panguito 

I'm aware of this error, but the platform still displays the same message.
I can't connect a DocuSign user to the D365 CRM.

Hello ​@Melanie.Panguito  we are also experiencing this issue, as off today this issue has resurfaced and it is not resolved. 

Hi ​@GiovannaR. ​@Shikhar.Sherchan,

Thanks for raising this. I have consulted our Microsoft team. They have advised that the most effective path forward for a thorough investigation is to open a support case 👉Open a support case

We appreciate your cooperation and understanding as we proceed with this step.

Regards,

Melanie | Docusign Community Moderator