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DocuSign SCIM connector connection failing

  • September 18, 2025
  • 2 replies
  • 39 views

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We are trying to setup SCIM connector for DocuSign in Entra for user provisioning and de-provisioning however when while testing the ‘connection after copying the relevant into (Base/tenant URL and token) to Entra, the test connection is failed with error “Your application is not reachable” (reference snip attached).

Any support or guidance would be appreciated.

2 replies

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  • Community Moderator
  • September 19, 2025

Hello ​@Harmeet.Singh 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

To check further, we will need to examine the specific details of your organization and Entra configurations. We suggest that you create a support case instead.
 👉 Open a Support Case

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

 


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  • Community Moderator
  • September 30, 2025

Hello ​@Harmeet.Singh 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
 

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"