DocuSign for SharePoint Integration

Hi @ClaireTun,

Thank you for reaching out to the Docusign Community.  
There are 2 settings in your Docusign for SharePoint integration that could be behind this behavior, to confirm if they are in fact the root cause of the issue try the following:

• Disabling the "include CoC" setting will reduce the file count by 1, as there will no longer be a Certificate of Completion written back.
• Changing your Signed PDF setting to "Download combined PDF" will also reduce the file count, as the documents will then be joined, instead of written back individually

More details on how to work with these settings can be found, here:

Docusign for SharePoint Online Account Settings

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @Alejandro.Ramos I checked the settings and Completed PDF Download is already set to Combined, also Include Certificate of Completion is on.

The strange thing is I created a new document library on the same site as a test and uploaded some files in there for signing.  This library does not behave the same way, it is only creating one completed signed document which is correct.  As I understand it, the docuSign settings are per site collection so I’m not sure why the other library is duplicating the files.

Hi @ClaireTun,

Thank you for following up.

Under these circumstances I recommend opening a new support case so one of our Microsoft Engineers can take a closer look at this issue.

I would also appreciate if you could share the result of your interaction with us, so future users facing this scenario can benefit from your feedback.

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!