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Docusign email: cannot access it twice

  • November 1, 2024
  • 2 replies
  • 54 views
C
New Voice
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Hi Everyone, 

I have an issue with the docusign email I am received for signature.

I can only access them once. If I do not sign it right away and had to re-open the email later on, it just all greyed out. I do not have access to the link anymore.

Is there any solution to this issue?

Best answer by Hengfeng Ge

 All links to envelopes that do not have a Recipient Authentication Access Code, SMS, or Single Sign-On (SSO) login requirements applied by the sender will expire after 5 clicks or 48 hours. Envelopes with Recipient Authentication applied will not be impacted by link expiration. Note: This behavior can be affected by the Security Settings on your account. See the Best Practices section for more information.

please reference this link:

https://support.docusign.com/s/articles/Do-envelope-notification-emails-expire?language=en_US&rsc_301#:~:text=Because%20the%20recipient%20will%20not%20be%20asked%20to,will%20expire%20after%205%20accesses%20or%2048%20hours.

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

2 replies

Hengfeng Ge
Hero
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  • Hengfeng GeHero
  • Hero
  • Answer
  • November 2, 2024

 All links to envelopes that do not have a Recipient Authentication Access Code, SMS, or Single Sign-On (SSO) login requirements applied by the sender will expire after 5 clicks or 48 hours. Envelopes with Recipient Authentication applied will not be impacted by link expiration. Note: This behavior can be affected by the Security Settings on your account. See the Best Practices section for more information.

please reference this link:

https://support.docusign.com/s/articles/Do-envelope-notification-emails-expire?language=en_US&rsc_301#:~:text=Because%20the%20recipient%20will%20not%20be%20asked%20to,will%20expire%20after%205%20accesses%20or%2048%20hours.

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
N
Community Moderator
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  • nathaly.mongeCommunity Moderator
  • Community Moderator
  • November 18, 2024

Hello ​@cournojo ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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