Docusign email: cannot access it twice

Question

Hi Everyone,

I have an issue with the docusign email I am received for signature.

I can only access them once. If I do not sign it right away and had to re-open the email later on, it just all greyed out. I do not have access to the link anymore.

Is there any solution to this issue?

Hengfeng Ge · Answer

All links to envelopes that do not have a Recipient Authentication Access Code, SMS, or Single Sign-On (SSO) login requirements applied by the sender will expire after 5 clicks or 48 hours. Envelopes with Recipient Authentication applied will not be impacted by link expiration. Note: This behavior can be affected by the Security Settings on your account. See the Best Practices section for more information.

please reference this link:

https://support.docusign.com/s/articles/Do-envelope-notification-emails-expire?language=en_US&rsc_301#:~:text=Because%20the%20recipient%20will%20not%20be%20asked%20to,will%20expire%20after%205%20accesses%20or%2048%20hours.

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