Custom folder location - site not available from list of SP sites

Question

We have installed DocuSign for SharePoint on a site collection. Up until recently we had a custom folder setup and working, for some reason this is no longer working. I suspect that somebody perhaps changed a setting. When I go into “Manage DocuSign Administration Settings” and change the option to store signed documents in a custom folder, I am presented with a list of SharePoint sites, but for some strange reason I do not see my site listed. I’m now unable to select my site, the document library and the custom folder that we were using previously. Has anyone encountered this issue before? I see lots of SP sites to select but none of them are the correct site.

Christopher.Alpizar · Answer

Hello ​@ClaireTun,Thank you for reaching out to the Docusign Community.To better assist you, can you provide the version of Docusign for SharePoint you are using?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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