Cannot update my template in Microsoft Word Docusign Addin, error "This template is currently being edited in Docusign eSignature. Close it and try again."

Question

Hi,I am using the Microsoft Word Docusign Addin to prepare dynamic templates. I’ve used the Addin without having issues for many months now. I prepare dynamic templates in Word, and then using the Word Addin I upload the template into the Docusign portal.My problem is that lately I keep getting this error message from the Word Addin template assistant that prevent me from updating my template to the portal:“This template is currently being edited in Docusign eSignature. Close it and try again.” -I am 100% certain that the template is not being edited by me or by anybody else in the company.-I saved the template before trying to upload it to the portal.-The template is only open in Word and I have the autosave toggle turned off.-I have tried many time to reupload it and I have waited hours.-I have restarted my computer. Aside then just deleting the template and reuploading it again, is there any ways to fix this issue?  Thank you and have a nice day

Ma.Cubio · Answer

Hello ​@Client7235Thank you for reaching out, and welcome to the Docusign Community! I completely understand how frustrating this issue is, especially since you’ve been using the Microsoft Word Docusign Add-in without any problems before. Rest assured, I’m here to help.Could you please confirm whether you’ve also completed the basic Docusign troubleshooting steps, such as clearing your browser cache and cookies, using a private/incognito window, or trying a different supported browser? If you’ve already tried these steps and are still receiving the same result, please let us know so we can investigate furtherand determine the next steps.Basic troubleshooting steps for common Docusign issuesSincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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