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Anchor tab missing + Creating envelope in powerautomate from pdf

Forum|Forum|2 years ago
February 5, 2024
16 replies
1400 views

Hi Team,

I am trying to create an envelope. i have added a pdf document to the envelope[pdf is generated from the word document] and recipient. then i try to add the anchor tab to the same for signature. the anchor tab string is present as a placeholder text on document. however it says anchor tab missing. is there any setup of anchor tab that i may have done wrong.

eSignature

Best answer by Christopher.Alpizar

Hi @RebekahG,

I hope you are doing well.

At this point, I recommend opening a case with DocuSign Support and having a specialist review this in a screen-sharing session.

To open a support case with DocuSign, log into the DocuSign Support Center using your credentials. Select your profile image, then click on "Manage Cases" and "New Case". Choose a category and sub-category for your issue, complete the case form, and submit the case. Case statuses include Open, My Action Required, Pending, and Closed. If your case is closed but the issue persists, open a new case and include the case number of the closed case in your comment.

How do I open a case in the DocuSign Support Center?

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Show previous replies

R

RebekahG

Conversation Starter

Hi @christopher.alpizar

I have flattened the PDF but still receive the same error. “The specified Anchor tab string was not found in the document. Anchor Tab String “\s1\” not found.”

I have seen articles where the anchor string is used with forward slashes but also with backwards slashes. Does this matter? Also, here’s a screenshot of my failed Flow where the output for “tabs” displays 4 forward slashes but my document only consists of two. Just find this odd but not sure if it’s causing the error.

C

Christopher.Alpizar

Answer

Docusign Employee

Hi @RebekahG,

I hope you are doing well.

At this point, I recommend opening a case with DocuSign Support and having a specialist review this in a screen-sharing session.

To open a support case with DocuSign, log into the DocuSign Support Center using your credentials. Select your profile image, then click on "Manage Cases" and "New Case". Choose a category and sub-category for your issue, complete the case form, and submit the case. Case statuses include Open, My Action Required, Pending, and Closed. If your case is closed but the issue persists, open a new case and include the case number of the closed case in your comment.

How do I open a case in the DocuSign Support Center?

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

R

RebekahG

Conversation Starter

Will do. Thank you so much for your help thus far.

M

m.d.gomez

Newcomer

Will do. Thank you so much for your help thus far.

Hi, did they managed to help you? I’ve got the same problem

M

MidwayUDev

New Voice

Any resolution for this? I’m having the same problem.

M

Ma.Cubio

Community Moderator

Hello @MidwayUDev, and @m.d.gomez,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
To further assist you, may you tell us more details about your concern, please?

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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