Support communication - allow for time zone selection so that you will get a callback at a viable time

Categories:eSignature

Forum|Forum|1 year ago
January 21, 2025
2 replies
42 views

For callback requests, please allow for comments or a drop-down menu to note time zones. I scheduled callbacks but was called back before business hours, after business hours, and on two different holidays, so in total - four times when our office was closed.

M

marco.tanglao

Docusign Employee

Thanks so much for your idea, @mollyWP. After review, we found that this request can be accomplished using existing features within Docusign.

You can get more details on that here Open a case in the Docusign Support Center.

Your account is provisioned in one region, determining where your account is based.

You can add in the case comments if you have a preferred date and time for callback.

Log in to the Docusign Support Center using your credentials.
Select Manage Cases from the top of the screen.
Locate the specific case you wish to comment on and select it to view its details.
If you chose "Online Support Center" as your preferred communication method when creating the case, you will find a Comments field where you can add your message.
Type your message and select the option to post or submit the comment.

Best regards,
Marco | Docusign Community Moderator

M

marco.tanglao

Docusign Employee

Idea Submitted→Existing Functionality

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.