Suggestion for Improving Recipient (view only) Experience in DocuSign

Hi DocuSign Team,

We recently received feedback from one of our recipients regarding the experience when viewing a document sent as a copy-only recipient.

The recipient opened the document for review but did not complete any fields, apply a signature, or take any action other than viewing the document. Upon closing the document, they were presented with a confirmation message indicating that the "Agreement signed." This understandably caused confusion, as no signing activity had taken place.

To improve clarity and the overall recipient experience, we would like to suggest that when a recipient has view-only permissions or simply reviews a document without signing, the closing confirmation message be updated to something more appropriate, such as:

"Thank you for viewing this document."
"Document review completed."
"You have successfully viewed the document."

Providing a clear distinction between viewing and signing actions would help avoid misunderstandings and offer greater reassurance to recipients, particularly advisers, legal representatives, and other parties who receive agreements for information purposes only.

Overall, we have found DocuSign to be an excellent platform, and we believe this small enhancement could further improve the user experience and reduce recipient confusion.

Thank you for considering this feedback. We appreciate your continued efforts to enhance the platform.

Kind regards,
Chepyala Bapuraju
Senior Application Support Engineer
Apex Group Ltd.