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I invited a contractor to digitally sign his contract. When the contractor was asked to log in, he insisted that he never had an account. We exchanged several emails back-and-forth. I kept asking him to try the password reminder function to create a new password. Hours later, he must have given it a try, accessed the acct and signed the contract. Perhaps he completely forgot about it.
To avoid this confusion, perhaps Docusign can present a pop-up that says, "You have a Docusign account and must log in to view the envelope. If you forgot your password, use the password reminder link to establish a new one."
If this login is serving as secure access, then I prefer all envelope recipients, even Docusign users, to use an authentication code so everyone has the same experience.
