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Live support
We need the telephone support 24/7 as previously, especially for those of us that have paid accounts. when i have a technical question and cannot get an envelope to send, i need help - i cannot wait 36 hours for an email that does not answer the question that i needed 36 hours ago. The support available by phone was so very great - why did this go away. take it away from the free memberships, but not from those that are paying.