Include Decline Reason in Email Notifications Sent to CC Recipients

Hello,

I would like to suggest an enhancement regarding envelope decline notifications.

Currently, when a signer declines an envelope and provides a reason, the decline reason is included in the email notification sent to the sender. However, recipients who are included in the workflow as CC recipients only receive a notification that the envelope was declined and do not receive the actual reason entered by the signer.

This can create challenges in organizations that use a shared or service account as the sender (for example, through an integration), while business users and stakeholders are added as CC recipients to stay informed about the envelope status.

Suggested enhancement: Provide an account-level or envelope-level option that allows the decline reason entered by the signer to be included in the decline notification emails sent to CC recipients.

Benefits:

• Improved visibility for all stakeholders involved in the signing process.
• Reduced need for manual follow-up with the sender.
• Better support for integrated and automated DocuSign environments that use service accounts.
• Faster resolution of issues that caused the signer to decline the document.

Ideally, administrators could enable or disable this behavior according to their organization's security and privacy requirements.

Thank you for considering this enhancement. I believe it would improve transparency and communication throughout the signing workflow.

**information removed due to PII**