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IDV Signatures is with White Background

Categories:eSignature
  • May 5, 2025
  • 2 replies
  • 57 views

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Currently customer signatures captured using the IDV DocuSign feature appear as images with a white background. In contrast, when the same customer signs using UAE Pass, the signature is captured as text/image with a transparent background.

The white background of the signature image is problematic, as it obscures underlying text or table borders in the document.

It would be beneficial to have a transparent background for signatures captured through IDV as well.

2 replies

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  • Community Moderator
  • February 24, 2026
Idea SubmittedParked

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  • Community Moderator
  • February 24, 2026

Thanks for sharing this idea with us, ​@SGB. We’ve reviewed it and appreciate the thought behind it.

At this time, we’re not planning to pursue this request, so we’ve marked it as parked. 

While it’s not on our current roadmap, ideas like yours help inform future direction if priorities change.

 

Thanks again for contributing your input.