ID verification fails due to special signs in name

Categories:AuthenticationIdentify

ID verification fails due to special signs in name.

Customers are being denied because ID verification fails despite name being correct.

ID verification provider changes values and because of that customer needs to identify multiple times.

All 3 examples failed because of the first name being misspelled.

Author

Newcomer

the name João is interpreted to JOGO

the name Değirmenci is interpreted to DEĆIRMENCI

authentication fails even though name on the id document is equal to the initial name.

Causes unnecessary delays and non satisfied customers

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