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Based on my issue in the link above.
UX team need to:
- Enable different recipients/contacts to have the same “role” e.g. “Admin”:
If this is beyond the possibility of programming capability:
- DocuSign needs to build a flag to uses to highlight that you have given a new recipient the same “role” as another recipient e.g. two people noted as “Admin”, and force you to change one of them to a different name e.g. “Admin” and “Admin 2”.
The system should not be left with the current behaviour which enables users to set the same role name for multiple recipients which leads to duplicated contacts in the signing chain as docusign overwrites previously inputted contact details.
In the image below - When you adding Person 3’s contact details because Person 3 has the same Role “Admin” as Person 2 it chooses to duplicate the new contact you are entering and replaces Person 2 with Person 3 without any warning. You can so easily miss that it has happened.
