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New Voice
September 23, 2026
Idea Submitted

Fix the hold feature so it works correctly

Categories:eSignature
  • September 23, 2026
  • 0 replies
  • 5 views

The hold feature doesn’t work correctly. It currently will put an envelope on hold with no way to get it out of hold without contacting DocuSign support. It gives options to move it in the signing process but then when saved it doesn’t work. It gives options to change the hold release date and/or the number of days/hours on hold but then when saved it doesn’t work. We like to use this feature, but it seems half baked and doesn’t allow for options to edit/update the envelope one it hits the hold. Please allow the ability to edit and change holds once they go into effect.