DocuSign Company Field Auto Filling

Dear DocuSign team,

Our company consists of several legal entities (e.g., Allseas Brasil, etc.). When a signer completes a document, they may need to enter different company names depending on the contract. We have identified the following problematic behaviour:

1. When a signer manually fills in the signing company field during signing (e.g., “Allseas Brasil”), this value is automatically written back to the user’s DocuSign profile in the Company field.
2. During the next signing session, the signing company field in new documents is automatically pre‑filled with the value saved in the user's profile. If the signer does not notice this auto‑populated value, the document may be signed with the incorrect company name, which creates legal and compliance risks. Although the signing company field can be manually corrected by the user, not all signers pay attention to the pre‑filled value.

We got an official comments from the DocuSign Support:

• Auto-population: The Company field will auto-fill from the recipient's profile if available; otherwise, it is left blank for manual entry.
• Auto-update: There is no setting to prevent the user's profile from being updated with new Company information entered during signing.
• Workarounds: No official workaround or setting is documented to disable either behavior. 

We would like to request if it is possible the following to be added as standard functionality: the ability to disable the auto‑population of the Signing Company field during signing sessions (i.e., prevent it from being prefilled from the user’s profile) and to prevent the Company field in the user’s profile from being automatically updated based on what the signer enters in a document.

Kind regards,

Arina Sledina
Business Application Consultant

Allseas