Designated Account support

Categories:eSignature

Forum|Forum|2 years ago
July 10, 2024
4 replies
73 views

It would be helpful to have a designated primary contact in DS Support who would answer the Cases opened by the Account Admin.

This needs to be a similar Time Zone person with a secondary/backup person in case of the off hours.

Thanks

Hengfeng Ge

Hero

Yes, we also meet this issue. sometimes the support is leave, no update before he/she back for dev case. there are no hotline that can call like other case. we want contact the support ASAP, only can email or click callback. sometime no one callback.

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J

Jenny.Martin

Community Moderator

Thanks so much for your idea, @Vladimir Van Dyke. After review, we found that this request can be accomplished using existing features within DocuSign.

DocuSign Support is available 24/7, so your cases will always be addressed promptly. If you prefer your case to be handled by someone within your time zone, kindly indicate this preference in the case description when submitting a case.

Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Idea Submitted→Delivered

J

Jenny.Martin

Community Moderator

Delivered→Existing Functionality