Allow Sys Admins the ability to download other user's bulk send errors CSV
TL;DR: Allow admins to view bulk send error CSV for all users across the account. Heck, the ability to impersonate the user would be amazing!
Recently had a user that reached out stating all of their bulk sends had failed. After granting myself shared access, I was able to see the jobs in their bulk send and even see the notice that the files had failed to send however, I was not able to see any explanation or error logs as to the why.
After reaching out to DS support, I was informed that there is a CSV file that can be downloaded and that provides the user with information regarding why the process failed however, that file cannot be viewed or downloaded by anyone other than the user that initiated the bulk send.
As the admin of our environment and the person that others in the company immediately turn to when things don’t work as they should, having the ability to view these types of logs would be hugely beneficial as having to first walk the user through the steps they need to take to get the file and then send it to me for review, simply delays the resolution process.
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