Option Replace is missing in the Template documents

Question

Hi :)I have a document in my template which, when sending the envelope, I used to replace with an updated version using the ‘Replace’ option, but that option has disappeared. Is there a way to get it back?Here it is missing:But here I can still see it: Thank you for any help :)

Noralynn.Niduaza · Accepted Answer

Hi ​@HR France,We appreciate you reaching out to the Docusign Community, and I’ll be glad to help!I’m sorry you are having an issue editing documents because the ‘Replace' option is missing. We apologize for the inconvenience this has caused you.To isolate the issue, could you please check if the Agreement template Builder is enabled in your account? Kindly navigate to the Admin → Sending Settings → Templates → “Enable Agreement Template Builder”. If you are using the Template Builder to send envelopes, the Replace option is unfortunately not supported. As a workaround, you can click the Next button, switch to classic editor, and the replace option will become available. Additionally, you can disable the Agreement Template Builder to create and manage templates using the classic template experience.If there’s anything else you need or if there’s any way we can further assist, please don’t hesitate to let us know. We’d be more than happy to help.Best regards,Noralynn | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

Noralynn.Niduaza · Answer

Hi ​@HR France,Just wanted to check in and see how things are going on your end. If you have any other questions or run into any issues, feel free to reach out here in the Community. We’re always happy to help!Wishing you a great rest of your day, and thanks again for being part of the Docusign Community!Best regards,Noralynn | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.