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envelope access

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I sent out a document for 2 signers to sign. Even though they both got the envelope, only one had access to sign. What can I do to fix

Envelope Access

JohnSantosAnswer

Guru

@Patrice H.

Yes, if they are separate recipients in the signing order, they should be able to sign without issues.

However, if they are part of a Signing Group, the document can be signed by any member of that group, and once one person signs, it completes the signing step for the group.

To clarify the issue:

Are both signers listed as individual recipients in the DocuSign envelope?
Is there a defined Signing Order, or are all recipients set to sign at the same time (parallel routing)?
Are the signers part of a Signing Group, meaning they share signing responsibilities?

If they should be signing separately, check the recipient settings in the envelope to ensure they are not in a Signing Group and have distinct signing roles. Let me know if you need help checking this!

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@Patrice H.

Yes, if they are separate recipients in the signing order, they should be able to sign without issues.

However, if they are part of a Signing Group, the document can be signed by any member of that group, and once one person signs, it completes the signing step for the group.

To clarify the issue:

Are both signers listed as individual recipients in the DocuSign envelope?
Is there a defined Signing Order, or are all recipients set to sign at the same time (parallel routing)?
Are the signers part of a Signing Group, meaning they share signing responsibilities?

If they should be signing separately, check the recipient settings in the envelope to ensure they are not in a Signing Group and have distinct signing roles. Let me know if you need help checking this!

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

P

Patrice H.

Author

Newcomer

Both are listed as individual recipients, that each has thier own color coded signing instruction. However, when I sent the docuements, it only had one signers color coded instruction, although they both got the email. In essence, one couldn’t sign.

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M

marco.tanglao

Docusign Employee

Hello @Patrice H. ,

I suggest that you open a case using the link below so that we can ask for the envelope details and further check why the other recipients couldn’t sign.

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

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M

marco.tanglao

Docusign Employee

Hello @Patrice H.

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

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M

marco.tanglao

Docusign Employee

Hello @Patrice H.

I hope you are doing well.

If you found the response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

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