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Urgent APi key issue not showing in production

Forum|Forum|3 months ago
April 10, 2026
1 reply
49 views

billalmonte
Newcomer

My integration key shows as Live in the developer portal, but when I try to authorize against production (account.docusign.com), I get 'The client id provided is not registered with Docusign.' My production account also shows no integration keys available. Go Live form was signed and counter-signed (Envelope ID: 132D960E...). This has been unresolved for over a week

Best answer by Iandro.Simoes

Hi @billalmonte

Thanks for reaching out to the Docusign Community.

Please open a case in the Support Center and provide the integration key and the Go-Live request envelope ID. Please do not share this information here, as it is an open community.

Open a case in the Docusign Support Center:
https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

Best regards,

I

+6

Iandro.Simoes
Docusign Employee
Answer
Forum|Forum|3 months ago
April 13, 2026

Hi @billalmonte

Thanks for reaching out to the Docusign Community.

Please open a case in the Support Center and provide the integration key and the Go-Live request envelope ID. Please do not share this information here, as it is an open community.

Open a case in the Docusign Support Center:
https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

Best regards,

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