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My integration key shows as Live in the developer portal, but when I try to authorize against production (account.docusign.com), I get 'The client id provided is not registered with Docusign.' My production account also shows no integration keys available. Go Live form was signed and counter-signed (Envelope ID: 132D960E...). This has been unresolved for over a week
Question
Urgent APi key issue not showing in production
+5- Docusign Employee
Hi
Thanks for reaching out to the Docusign Community.
Please open a case in the Support Center and provide the integration key and the Go-Live request envelope ID. Please do not share this information here, as it is an open community.
Open a case in the Docusign Support Center:
https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US
Best regards,
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