Questions about Go-Live requirements — corporate email and plan eligibility

Question

Hello,I'm going through the Go-Live process for a private custom integration and have a few questions before resubmitting:1. Corporate email requirementThe production Admin account is currently registered with a @gmail address. Is it mandatory that the Admin account itself be registered with a corporate email domain, or is it sufficient that the person filling out the verification form uses a corporate email — even if the DocuSign account is linked to a @gmail address?2. Plan eligibilityIs a specific DocuSign plan required to complete the Go-Live process for a private custom integration using JWT authentication? If so, which plans are supported?3. Signing the formIs it mandatory to complete the identity verification step (document photo + selfie) during the Go-Live form, or can the process be approved without it?

Sai.Dandamudi · Answer

Hello Teamyeah, the admin/signer must be on a corporate email domain. Using a @gmail admin will get the request declined, even if the form is filled out from a corporate address.Current policy explicitly blocks Go-Live for customers whose admin is using a generic email domain (gmail, yahoo, etc.), even if they pass identity verification; they are asked to resubmit using an email@corporate-domain where that user is an account administrator.With plan,You do not need a special “JWT plan,” but you must have a paid production account that’s eligible for API integrations, paid production enterprise or API plan is required; trial/freemium accounts cannot promote an integration key to production.as long as the production account is a paid, Go-Live-eligible plan with eSignature API access, a private custom integration using JWT is supported.For the flows where IDV is presentedpassing the identity verification step is mandatory; the request will not be approved without it.Please do reach out to DocuSign Support & log a case, engineers ill be able to elp you to proceed with the Go live process in further.Thankyou.Sai

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