Skip to main content
Solved

Getting this error, even after moving from testing to production api from administrator account after 20 successful test.How to resolve?

  • October 4, 2024
  • 1 reply
  • 54 views

Forum|alt.badge.img+2

 

Best answer by Hengfeng Ge

the email you input for golive in product account should be as admin for this account. please share the screenshot of users in admin of product account.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

1 reply

Hengfeng Ge
Hero
Forum|alt.badge.img+18
  • Hero
  • Answer
  • October 4, 2024

the email you input for golive in product account should be as admin for this account. please share the screenshot of users in admin of product account.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.