Hello to everyone,

We have developed and integration between DocuSign and our custom application which allows to set up integration with Salesforce. On our side everything works fine. However, when we log into DocuSign from our iPad using the developed signature button and get redirected to the DocuSign, we have some troubles here.

First of all, it may take some time to load the page with the request of the SMS confirmation but it’s not the main issue. The main issue is that when we enter the code from SMS and get redirected to the page with template, it often happens that the screen just becomes white and that’s it. We can’t do anything after this, only to cancel the signature.

I was talking with the developer team on our side and they told me that it seems like an issue is on DocuSign side. So that’s why I am posting this here to understand whether there were any other cases like that. And if yes, then what can be a reason of that? So that we can fix it before Go-Live of integration.