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Newcomer
March 21, 2025
Question

Redirected after signature

  • March 21, 2025
  • 2 replies
  • 179 views

After a client signs the sent envelope, it is forwarding them to an outdated website. How do i remove the forward link after clients executes their envelope? Thank you

2 replies

JohnSantos
Guru
Guru
March 21, 2025

@isabella 

In your DocuSign Brand settings, review the destination URLs to ensure they’re directing users to the correct pages (e.g., signing complete, decline, or session timeout URLs)."

 

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Jerry.Withers
Docusign Employee
Docusign Employee
March 24, 2025

@JohnSantos Thanks for your response.  ​@isabella If you are still having difficulties, please let us know.

Regards,
Jerry

Jerry Withers, Senior Partner Specialist, Docusign