Issue with connecting Power Automate Cloud Flow to DocuSign

Question

I am trying to create a connection to DocuSign (not demo) within PowerAutomate. This has previously worked for the account I am using. It stopped working and so I am trying to reconnect.

When I create a new connection I get this:

I have revoked the previous “Connected Apps” thing so that when I login it asks me to authenticate. Which I do.
I have tried from an in-private browser (both Edge and Chrome)
I saw another post that suggested it was related to their “web security gateway” so I’ve tried from home on my personal laptop and I get the same.

Any assistance on what to try next would be most appreciated

Luke.Cervantes · Answer

Hello ​@MercuryConsultancyDev,Thank you for reaching out here in the Docusign Community.We acknowledge the current difficulties with the connection to Docusign within PowerAutomate.This behavior stems from a known product issue that our engineering team is actively looking into. Standard procedure requires affected users to open a formal case. This allows our support representatives to log your account details and raise the priority of your request.Please submit a formal ticket through our portal:Contact Docusign Support | Submit a Help Request.When contacting support, please cite the internal product ticketStrategic-833 and the incident Dirca-5131, and provide your specific account details (Account Name, Email Address, Account ID). Our technical support team will then be able to provide you with real-time status updates on the resolution progress.We appreciate your continued patience as our teams work toward a resolution. Please let me know if you require any further assistance in the interim.Best regards,Luke |Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.