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New Voice
September 8, 2025
Question

Developer Portal blank screen after login — /api/user/settings returns 500

  • September 8, 2025
  • 13 replies
  • 273 views

Hello everyone,

I’m encountering a problem when accessing the DocuSign Developer Portal:

- URL: https://developers.docusign.com/platform/account/  
- After logging in, the page stays completely blank (only the header appears).
- In DevTools Network tab, the request to `/api/user/settings` returns HTTP 500.
- On the console, I see the error:
    TypeError: Cannot read properties of undefined (reading 'account_name')

Steps already tried:
- Tested in Chrome and Edge (both latest versions).
- Cleared cache and cookies, used incognito mode.
- Tried on different networks and devices.
- Extensions like AdBlock are not the root cause.

It seems the frontend cannot proceed without user settings.  
Has anyone experienced something similar? Any workaround, or is there a direct way to reset or repair account settings?

Thank you for your help!

 

13 replies

New Voice
April 6, 2026

there is no docusign developers support

New Voice
April 6, 2026

i tried to call them and they simply guided me to this

Newcomer
April 27, 2026

Same issue