Hi,
I wanted to reach out to the customer support from my developer account, but I was not able to start a conversation with a chat because the action simply does nothing. I tried other browsers, another device, incognito, still nothing. When I log in with my trial account, I am redirected to using the chat again, which is not working. I have no way of contacting support now.
Hello
Thank you for reaching out here in the Docusign Community. We understand how frustrating it is to get stuck in a loop when simply trying to contact support for help. We apologize for the hassle this is causing you.
Before we look at other options, please try to clear the cache and cookies. Clear your web browser's temporary cache, history, and cookies completely to remove any conflicting data, and then click directly on this Docusign Contact Support Link to see if you can successfully proceed.
If those steps still do not help and you still can’t use the chat section, please do not worry. Just send us a private message containing your:
We will do our best to address this directly for you.
Thank you, and have a great day ahead!
Best Regards,
Luke | Docusign Community Moderator
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