My card has expired and I have been trying to update the billing details, however after i click ‘update’ the account still gives me the warning that I need too update billing information. when I go to check billing details they never change to the new ones even after I update.. please help
thanks
steff
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Hi @steffc,
Please try the following troubleshoot steps to resolve issues when updating payment information
Check your browser version and update it to the latest version.
Try accessing your payment information from a different browser.
Try changing your details to another payment method.
For additional questions, contact your Docusign Account Team. If you don't know how to contact them, log in to the Docusign Support Center and create a case to get help.
Ensure you are logged in to the right account. Only accounts that are active and have a paid subscription will be able to update the payment method.
Hello @steffc ,
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards, Marco Paulo | Docusign Community Moderator
Hello, I have this exact issue.
I’ve updated our billing info and tried confirming it and I always get the same response:
I tried logging in via Chrome, Firefox and Edge, and the outcome is always the same. I cleared cache in Chrome as was advised in FAQ, but no help either.
For example, I never used Docusign in FF, and still I get the same outcome.
Please advise on how to solve this. This is a critical tool for our work and we need this working properly asap.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.