Hi ​@steffc,

Please try the following troubleshoot steps to resolve issues when updating payment information

• Check your browser version and update it to the latest version.
• Try accessing your payment information from a different browser.
• Try changing your details to another payment method.
• For additional questions, contact your Docusign Account Team. If you don't know how to contact them, log in to the Docusign Support Center and create a case to get help.
• Ensure you are logged in to the right account. Only accounts that are active and have a paid subscription will be able to update the payment method.

Hello ​@steffc ,

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Best regards,
Marco Paulo | Docusign Community Moderator

Hello, I have this exact issue.

I’ve updated our billing info and tried confirming it and I always get the same response:

I tried logging in via Chrome, Firefox and Edge, and the outcome is always the same. I cleared cache in Chrome as was advised in FAQ, but no help either.

For example, I never used Docusign in FF, and still I get the same outcome.

Please advise on how to solve this. This is a critical tool for our work and we need this working properly asap.

Thanks!