Skip to main content
arrow-left Back to Docusign.com
Question

502: Error, {"error":"DocuSign send failed","detail":{"errorCode":"RECIPIENT_LIMIT_EXCEEDED","message":"The cumulative recipient limit has been exceeded."}}

  • May 12, 2026
  • 2 replies
  • 160 views
C
Newcomer
Forum|alt.badge.img

I am working with a developer account and am receiving this error message:

502: Error, {"error":"DocuSign send failed","detail":{"errorCode":"RECIPIENT_LIMIT_EXCEEDED","message":"The cumulative recipient limit has been exceeded."}}

I tried deleting some envelopes but that did not resolve the issue. Our level of testing seems to be below the published threshold for a developer account.

Can DocuSign reset or clarify the cumulative recipient limit on a free developer/demo account? I have also seen reference to some kind of account hold that would result in the same error message. Any insights would be appreciated.

2 replies

M
Community Moderator
Forum|alt.badge.img+14
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • May 13, 2026

Hello ​@ChristopherHicks 
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
The "RECIPIENT_LIMIT_EXCEEDED" error on demo/developer accounts can sometimes be caused by cumulative recipient limits or temporary account restrictions, and deleting envelopes may not immediately reset the count.

Could you please share:

  •  When the developer account was created
  • Approximate number of recipients/envelopes sent before the error started
  •  Whether this issue started recently

If possible, please also share the Envelope ID via private message for further checking.

 

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

M
Community Moderator
Forum|alt.badge.img+14
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • May 20, 2026

Hello ​@ChristopherHicks 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
 

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

 

Code of ConductAccessibility statement

Docusign Community

Code of Conduct