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deon402New Voice
New Voice
January 12, 2025
Question

Why is ID Verification Limited to Phone Authentication in the Docusign API?

  • January 12, 2025
  • 5 replies
  • 149 views

I'm participating in a hackathon and building a project using Docusign's ID verification functionality. However, the API only seems to offer phone authentication as an option. Does anyone know why this might be happening and how I can enable other ID verification methods? Any guidance would be greatly appreciated!

    5 replies

    B
    Docusign Employee
    Byungjae.ChungDocusign Employee
    Docusign Employee
    January 14, 2025

    There are multiple types of recipient authentication you can implement via API and ID Verification is one of them: https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/recipients/auth/

    If you are attempting to implement ID Verification via API, please refer to this how-to article for more information: https://developers.docusign.com/docs/esign-rest-api/how-to/id-verification/

    R
    Docusign Employee
    rodolfo.napayDocusign Employee
    Docusign Employee
    January 24, 2025

    Hello ​@deon402 ,

    Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

     

    We have noticed that you have not replied on your post, please let us know if you need further assistance with this.

     

    Best regards,

    Rodolfo | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

    D
    New Voice
    deon402New VoiceAuthor
    New Voice
    January 24, 2025

    There are multiple types of recipient authentication you can implement via API and ID Verification is one of them: https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/recipients/auth/

    If you are attempting to implement ID Verification via API, please refer to this how-to article for more information: https://developers.docusign.com/docs/esign-rest-api/how-to/id-verification/

    I can only see the phone authentication option and not the ID Verification option. Could this be a region-related issue? I'm based in India.

    B
    Docusign Employee
    Byungjae.ChungDocusign Employee
    Docusign Employee
    January 27, 2025

    I think the ID Verification feature is not enabled on your account. ID verification is available to develop API integrations in developer (demo) accounts, but is not enabled by default. To enable IDV in your developer and/or production accounts, contact your Docusign Account Manager or Partner Account Manager. 

    You can find the same note under the “ID Verification” section of this page: https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/recipients/auth/

    R
    Docusign Employee
    rodolfo.napayDocusign Employee
    Docusign Employee
    February 5, 2025

    Hello ​@deon402 ,

     

    If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

    Let us know if you need further assistance with this.

     

    Best regards,

    Rodolfo | Docusign Community Moderator
    "Select as Best" below if you find the answer a valid solution to your issue!

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