Unexpected Results from /accounts endpoint for billingPeriodEnvelopesAllowed, includedQuantity, and allowedQuantity

Question

Hello. We are hitting the /accounts endpoint to try get a few details about our subscription from the API, and but are receiving unexpected results.

We are making a GET call to the /v2.1/accounts/{accountId} endpoint in order to report on billingPeriodEnvelopesAllowed. We are receiving a non-numeric value back, when we are were expecting to get the number of envelopes that are allocated to that account.
We subsequently attempted to make a GET call to the /v2.1/accounts/{accountId}/billing_charges endpoint to verify what was in the includedQuantity and allowedQuantity values, which also didn’t return the expected result.

My questions are:

Is there a better definition for what should be returned in those values?
Is there a known way to get the number of envelopes allocated to a given Docusign account via the API?

Sai.Dandamudi · Accepted Answer

HelloIdeally, it should work with "allowedQuantity" (total envelopes) and "usedQuantity." However, since it isn't working as expected, please raise a case with DocuSign Supporthttps://support.docusign.com/s/?language=en_US and attach the DS API logs https://support.docusign.com/guides/ndse-user-guide-api-request-logging. These logs will capture detailed information, allowing the support team to investigate the issue further.Thanks & RegardsSai HariPriya Dandamudi|Developer Support Engineer | DocuSign+61469363722

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