Saving a template with prefill tab results in an access token invalid error even though the access token is valid.

In an embedded template editor, saving template with a prefill tab results in an error.

The error message is “The access token provided is expired, revoked or malformed.”

Please see the attached screenshot. A red border line appears around the prefill tab. The access token is valid, when I remove the prefill tab and save my template it is successful without any error. I can also create prefill tabs using API request.

What is the issue? Anyone has some ideas?

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I wasn’t able to reproduce the same issue. The template edit view generated by the createEditView API worked without issue.

Based on our assessment, we suggest initiating a support case with DocuSign. The support team will then guide you through the necessary steps via the case. Here's the link to open the support case with DocuSign: https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

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