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Question

Identity verification not available in sandbox account

  • January 23, 2025
  • 1 reply
  • 24 views
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Our company is in the DocuSign Partner Program and we have a developer/sandbox account in DocuSign, some of our clients are looking for the feature to have the signature recipients to verify their identity with Bank ID. All signature requests are sent from client instances to DocuSign, I am looking to add the verification feature in our DocuSign integration but the “Identity Verification” is not available on our sandbox account under “Signing and Sending”. 

How can I get this enabled? 

Jerry.Withers
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  • Jerry.Withers
    Jerry.Withers

1 reply

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  • Adrian DevConversation Starter
  • Conversation Starter
  • 25 replies
  • January 25, 2025
Hello DevSS,
 
Thank you for contacting Docusign Customer Support. 

We will be glad to enable Identity Verification in your test account so you can test our services. 

Please open a Case with the frase: 
"Enable Identity Verification for test account" 
in https://support.docusign.com/

Let us know if you need anything else.
 
Best regards,
 
Adrian | Docusign Developer Support

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