Identity verification not available in sandbox account

Forum|Forum|1 year ago
January 23, 2025
1 reply
163 views

Our company is in the DocuSign Partner Program and we have a developer/sandbox account in DocuSign, some of our clients are looking for the feature to have the signature recipients to verify their identity with Bank ID. All signature requests are sent from client instances to DocuSign, I am looking to add the verification feature in our DocuSign integration but the “Identity Verification” is not available on our sandbox account under “Signing and Sending”.

How can I get this enabled?

Best answer by Adrian Dev

Hello DevSS,

Thank you for contacting Docusign Customer Support.

We will be glad to enable Identity Verification in your test account so you can test our services.

Please open a Case with the frase:
"Enable Identity Verification for test account"
in https://support.docusign.com/

Let us know if you need anything else.

Best regards,

Adrian | Docusign Developer Support

A

Adrian Dev

Answer

Digital Collaborator

Hello DevSS,

Thank you for contacting Docusign Customer Support.

We will be glad to enable Identity Verification in your test account so you can test our services.

Please open a Case with the frase:
"Enable Identity Verification for test account"
in https://support.docusign.com/

Let us know if you need anything else.

Best regards,

Adrian | Docusign Developer Support

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