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Envelopes Fetching Issue - Docusign API Team

  • 29 August 2024
  • 3 replies
  • 15 views

I'm using DocuSign eSignature with both a developer account and a Business Pro account. I've successfully developed some apps in my developer account, and after going through the Go Live process, everything integrated smoothly. For each app, I've received an envelope from the DocuSign API team containing all the necessary details.

However, I'm facing an issue:

When I try to fetch all envelopes using the following endpoint:

 

`https://docusign.net/restapi/v2.1/accounts/{accountID}/envelopes`

 

I can retrieve all my envelopes, except for those sent by the DocuSign API team. These specific envelopes don't show up in the list.

 

On the other hand, when I use this endpoint:

 

`https://docusign.net/restapi/v2.1/accounts/{accountID}/envelopes/{envelopeID}`

 

and pass the envelope ID from the DocuSign API team, I'm able to fetch the envelope without any errors.

Can you explain why this is happening? Is this behavior normal?

 Do you mean fetch all envelopes by this: https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopes/liststatuschanges/

What’s the parameters you set? Do you mean that envelope is send by DocuSign API team and it is in your inbox folder?

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 First globally to pass DocuSign eSignature Technical Consultant certification
🚀 Expertise in DocuSign integrations with in-house systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

@Hengfeng Ge 

Yes, I'm able to fetch all envelopes with various statuses (completed, created, sent, voided, signed, delivered, etc.) using the DocuSign API.

However, I'm encountering an issue where envelopes with the subject line "App Review Request" from the DocuSign API Team—containing details like Account Name, Integration Key, Managing Production Account ID, Kazmon Job ID, and more—are not visible when I use the GET /envelopes endpoint.

@Vas I have tested it, it seems the default query only from send box. If you want query the envelopes in inbox, you can add the parameter: folder_ids and vaule: inbox. 

you can refence the document:

https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopes/liststatuschanges/

 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 First globally to pass DocuSign eSignature Technical Consultant certification
🚀 Expertise in DocuSign integrations with in-house systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

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