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New Voice
October 15, 2024
Question

Document does not load full page and shows loading so I cannot sign the document

  • October 15, 2024
  • 16 replies
  • 968 views

I have a docs file to sign about 246 pages, normally it works but starting from yesterday it only loads me the first 30 pages, then it is showing loading from page 30 onwards, so I can't click the Sign button. There is no change after 5 minutes so I think it is a bug and not a network issue. I also tried in incognito mode, VPN off/on but same result. There is no change from our code, we are using Auto-place with anchorString to auto place the sign tags.
You can watch the attached video to see the detailed description of the bug

16 replies

New Voice
October 17, 2024

I have the same issue at the moment. 
What was done by DocuSign to fix this? 

New Voice
October 17, 2024

I have opened a case and described the issue to DocuSign support, but I have yet to receive a response. I sent steps to reproduce the error at 8:12 PM last night.  If an employee of DocuSign is monitoring community threads, can you please escalate the priority of correcting Case 14334316

New Voice
October 18, 2024

As an update, as of this morning, the issue appears to have been corrected for us; I did not receive any information about what the underlying issue was or when a fix was applied. I’ve asked them to close the case.

New Voice
November 4, 2024

We are experiencing the same type of issue in demo mode (not able to test in production yet), does the issue seem to be resolved here? Any actions/modification required on the client side?

New Voice
December 18, 2024

I have seemingly the same issue. The pages 20 - 25 of 25 page envelope with 5 pdf documents added to the envelope. When scrolling up and down sometimes the code loads it and when i scroll past it it removes the CSS “page-loaded” as you can see in F12

New Voice
December 18, 2024

I know this is not the most useful answer as this is not a solution, but we are still experiencing this issue in our stage environment but we were able to confirm that this is not happening in production and have had successful signatures happen in prod.