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Question

Chinese letters do not work correctly

  • August 13, 2024
  • 1 reply
  • 33 views

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Hello experts,

I'm facing a problem with Docusign when sending an envelope via API

basically when I get to the email to sign it, some Chinese letters don't appear properly, but when I convert the base64 sent to PDF, they appear correctly.

Has anyone faced something similar? Could you help me with the solution?

error:




ok:


 

1 reply

Hengfeng Ge
Rising Star
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  • Rising Star
  • 517 replies
  • November 4, 2024

I have not meet Chinese letters don't appear issue before, like me documents with Chinese letters show correct. could you share your document?

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