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Check If Current DocuSign Plan Qualifies for API Calls e.g. DocGen API

  • March 31, 2025
  • 1 reply
  • 17 views
K
Newcomer
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Hi Everyone,

 

Does anyone know how I can check if my subscription allows use of specific API calls? We’re targeting for DocGen API, and I find this list Docusign Developer API | Plans & Pricing pretty vague.

My current idea of checking is/are:

  • via Account > Plan and Billing then checking for APIs in the plans and pricing. Or
  • using Postman with existing apps and keys in our production account to check if it’ll pass (havent tried this yet)

This is our first time to use APIs with docusign. Our apps and keys are automatically generated via the DocuSign Negotiate package that we have on Salesforce. I’m having a hard time contacting support and creating a case (as I do not have direct access to prod). Any suggestions how I can check it? Appreciate all your responses. Thank you!

1 reply

M
Community Moderator
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  • Ma.CubioCommunity Moderator
  • Community Moderator
  • 51 replies
  • March 31, 2025

Hello ​@kathcares

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.

Apologies for the inconvenience it caused you, that you're having a hard time contacting support and you can’t create a support case.

Please create a case so that DocuSign support can review your account subscription. The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

 

 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

 

K
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  • K
    kathcares

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