Our elastic template has the following settings:

However, when we look at the certificate of completion, we see that “Must view” and “Must read” are marked as FALSE:

How can we make sure the certificate shows accurate information?
Our elastic template has the following settings:
However, when we look at the certificate of completion, we see that “Must view” and “Must read” are marked as FALSE:
How can we make sure the certificate shows accurate information?
Hello,
The certificate of completion should reflect these settings correctly - I would recommend opening a support case so that we can investigate the behaviour that you’re seeing and open a bug if required for the engineering team.
You can open a support case on our support site, found here: https://support.docusign.com/s/?language=en_US
Best regards,
Jonathan | Docusign Developer Support
Thanks Jonathan! My colleague already opened a support case when I added this discussion topic, so now we’re just waiting
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