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Our elastic template has the following settings:

 

However, when we look at the certificate of completion, we see that “Must view” and “Must read” are marked as FALSE:



How can we make sure the certificate shows accurate information?

Hello,

The certificate of completion should reflect these settings correctly - I would recommend opening a support case so that we can investigate the behaviour that you’re seeing and open a bug if required for the engineering team.

You can open a support case on our support site, found here: https://support.docusign.com/s/?language=en_US

Best regards,

Jonathan | Docusign Developer Support


Thanks Jonathan! My colleague already opened a support case when I added this discussion topic, so now we’re just waiting 🤞


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