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Our elastic template has the following settings:
However, when we look at the certificate of completion, we see that “Must view” and “Must read” are marked as FALSE:
How can we make sure the certificate shows accurate information?
Solved
Certificate of completion details don't reflect template settings
+2- New Voice
- 1 reply
Best answer by Jonathan.Sammons
Hello,
The certificate of completion should reflect these settings correctly - I would recommend opening a support case so that we can investigate the behaviour that you’re seeing and open a bug if required for the engineering team.
You can open a support case on our support site, found here: https://support.docusign.com/s/?language=en_US
Best regards,
Jonathan | Docusign Developer Support
+4- Docusign Employee
- 23 replies
- Answer
Hello,
The certificate of completion should reflect these settings correctly - I would recommend opening a support case so that we can investigate the behaviour that you’re seeing and open a bug if required for the engineering team.
You can open a support case on our support site, found here: https://support.docusign.com/s/?language=en_US
Best regards,
Jonathan | Docusign Developer Support
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