Skip to main content
Solved

Can I set the message sent for an SMS signature request

  • September 10, 2025
  • 1 reply
  • 24 views

Forum|alt.badge.img

I am sending requests via SMS using the api from Salesforce. The text that is sent is not very user-friendly. Is there a way to modify it?

Best answer by Jonathan.Sammons

Hello,

I looked through our reference for the Apex Toolkit and couldn’t see a parameter to change the text of the SMS message that is received by signers. I would say that the only option would be to update the Signing Resource file for the brand that you’re using, as that allows you to customize the messaging. Here’s a link to the guide on the Signing Resource file, SMS messaging starts on page 18: https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=docusign-signing-resource-file-guide&topicId=docusign-signing-resource-file-guide.pdf&_LANG=enus

Best regards,

Jonathan | Docusign Developer Support

1 reply

Forum|alt.badge.img+4
  • Docusign Employee
  • Answer
  • September 11, 2025

Hello,

I looked through our reference for the Apex Toolkit and couldn’t see a parameter to change the text of the SMS message that is received by signers. I would say that the only option would be to update the Signing Resource file for the brand that you’re using, as that allows you to customize the messaging. Here’s a link to the guide on the Signing Resource file, SMS messaging starts on page 18: https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=docusign-signing-resource-file-guide&topicId=docusign-signing-resource-file-guide.pdf&_LANG=enus

Best regards,

Jonathan | Docusign Developer Support