Can anyone help with a docusign hubspot integration error around custom fields

Forum|Forum|1 year ago
February 26, 2025
2 replies
105 views

A former employee created a custom field integration to add the start date to a docusign agreement. I updated the Hubspot property to ACC Cohort Start date. It was previously just ACC Start date, and now nothing works.

This is the connection on the Hubspot end:

This is the connection on the Docusign end:

This is what the agreement form looks like in docusign:

This is what the agreement form looks like when it’s assigned in Hubspot:

Can anyone tell me what error I’ve made?

JohnSantos

Guru

@Katie B

Should the Field Type be a Date Type? Did you create a new custom field, or can you go back to the existing one?

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K

Katie B

Author

New Voice

We have another integration that uses a date type as well, so it should work. I did not create a new custom field. I only edited the one that was already created and replaced the old hubspot property with a new one.

The only reason I haven’t gone back to the original property is because the new property is set up in multiple workflows for automation purposes.

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