"You used all your folders for the month" error message

Question

I successfully sent out three documents to three people for their signature...however, I sent a fourth one out to a fourth person and missed putting in some info...i deleted this person’s docusign document in my console and tried to create a new docusign document for this person...but when I clicked ‘Send’...I got this error message: “You used all your folders for the month.” Can anyone explain what is happening and what my options are to resolve this? Could it be that the recipient has the original document that I sent open? I look forward to your assistance!

Christopher.Alpizar · Answer

Hello @jspaguniak,Thank you for reaching out to the Docusign Community.Can you provide a screenshot of the error message? Is the email that you used to create this community user linked to your Docusign account?Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.Let us know if you need further assistance.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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