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Wrong name displayed

Forum|Forum|2 years ago
January 18, 2024
4 replies
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The account was previously linked to another person who has a middle name. The current user doesn't have a middle name, but the middle name from the previous user keeps appearing in e-mails. In all the account settings, the name of the current user is correctly displayed. What else can we do to remove this middle name?

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Best answer by neethujkp

Hi @m.wendrich

Can you compare the name of the user in Settings → User and Manage Profile → Name

Manage Profile shows FirstName and LastName.

Whereas in Settings → User it shows a full name.

Robert Jackson

Rising Star

Did you change the name in the Admin Section of DocuSign?

Get the user to log in to the account and click on the small picture/logo icon top right and then Manage Profile. Check and update the name in that section also.

It does seem odd as the standard is normally just Full Name.

Is this also when they sign a document?

Robert

Helping the wider community work better with DocuSign - Contact robert@icit.co.uk for more information

neethujkp

Frequent Contributor

Hi @m.wendrich

We had faced the same issue 6 months back. That time we were informed that it was a bug. (Ticket: USER-1537 ) However he did a workaround an solved it. I am trying to recollect the workaround steps. I will share with you

If you believe my answer effectively solves your problem, please remember to mark it as the best answer and consider following me.

neethujkp

Answer

Frequent Contributor

Hi @m.wendrich

Can you compare the name of the user in Settings → User and Manage Profile → Name

Manage Profile shows FirstName and LastName.

Whereas in Settings → User it shows a full name.

If you believe my answer effectively solves your problem, please remember to mark it as the best answer and consider following me.

N

nathaly.monge

Docusign Employee

Hello @m.wendrich ,

If you found the response to be a useful solution to your question, could you please click the "Accept as Solution" button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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