Will cancelling my subscription delete my profile?

Question

Years back when I started with DocuSign it took a bit of time to set up the profile/branding, etc. for my e-signature documents. I unfortunately had no use for DocuSign last year so plan to cancel my subscription for now. My question is - Will my profile remain in the system so when I go back to DocuSign down the road and pay again I don’t have to start from scratch? Or will I need to create a new user account in the future and do the whole set up again?

Melanie.Panguito · Accepted Answer

Hello ​@hannib,Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible.I understand you are concerned about your profile if you will cancel your subscription. Rest assured that I'll make my best effort to assist you.Cancelling a subscription means downgrading your account to free. See instructionshere:Downgrade or close your Docusign accountCancel Your Subscription or Close your Docusign AccountPlease don't worry. Your free account will remain active, and there is no need to start from scratch.I hope I answered your question. If you found this response helpful, please consider marking it as the 'Best Answer ✅' by clicking 'Select as Best.' This will help other users with similar questions find it more quickly and empower you to contribute to our Community. Please let us know if you need further assistance. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

Melanie.Panguito · Answer

Hello ​@hannib,I hope you are doing well.If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions .Let us know if you need further assistance with this. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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